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"Bedlam? Calamity?": What Lawyers Are Really Saying One Month Into Tranche 2

Admin August 13, 2026Industry Insights
"Bedlam? Calamity?": What Lawyers Are Really Saying One Month Into Tranche 2

Two weeks after the AML/CTF Tranche 2 reforms commenced on 1 July 2026, a lawyer posted a simple question to r/auslaw, the busiest online forum for Australian legal practitioners: "How’s everyone going? Bedlam? Calamity? Please discuss."

The thread that followed is one of the most honest records of what the first weeks of the new Tranche 2 requirements actually looked like inside Australian practices. Not the webinar version, not the law-society checklist version, the version where real practitioners compare notes from the frontline.

We read every comment. The shortest reply summed up the general mood very simply: ”Sh*ts f*cked.”

Here is what the professionals are saying, and the truth sitting underneath the venting.

TL;DR
  • The pain splits by practice area, not firm size. Litigation teams are largely untouched, while property and commercial teams describe “chaos.”
  • Nobody can agree on what Customer Due Diligence (CDD) requires in practice. The same transactions are getting three different CDD treatments from three different firms.
  • Beneficial ownership is the single hardest task, especially for layered corporate structures and clients who won’t cooperate.
  • Firms outside the regime are being pulled in anyway through source-of-funds requests from counterparties who are captured by the reforms.
  • The real cost so far is workflow drag: slower matter openings, duplicated checks and manual verification resulting in unbillable hours.
  • Even the big-name tooling struggled: practitioners reported a two-day outage for a major platform and fee increases timed to the day the rules came into effect.
  • The complaints are rarely about the law itself. They are about the operational load of verifying people, entities and money at high volumes. That’s a tooling problem as much as a legal one.

The chaos splits by practice area, not firm size

Tranche 2 chaos splits by practice area, not firm size

The common theme in the thread is that how badly the first month went depended on what kind of work a firm does. This is because obligations attach to designated services, not to law firms as a category.

The thread’s top comment, from a litigation lawyer, put it plainly:

“Litigation. Our clients only pay up if the court orders them to do so, so our department is fine, for now. Property and commercial on the other hand… Chaos.”

Property transactions, entity structuring, trust account handling and nominee arrangements are all captured by the reforms, while litigation and general advice aren’t.

Criminal practitioners noted that they sit outside the regime entirely, and barristers in the thread were openly relieved about their position when briefed by a solicitor, with one writing that they were “very grateful for the barrister exemption.”

For the roughly 100,000 newly regulated firms across legal, conveyancing, real estate, accounting and trust and company services, the first question is: which of your service lines are captured, and how much of your revenue runs through them?

Nobody agrees on what compliance actually looks like

The most upvoted complaints weren’t about the existence of the new obligations, they were about inconsistency. An in-house solicitor whose company has been running Anti-Money Laundering (AML) checks for years described how the new cohort has had to improvise:

“Two property settlements one day apart. One firm says no AML checks because we were clients before 1 July. The other wants to AML check 3 different people. It’s been so horrendously inconsistent it’s clear no one really knows how to meet the requirements.”

Another commenter saw the same thing at the sector level: “I’ve seen different answers from different organisations about whether probate is a designated service, for example.”

A sole practitioner raised the question a surprising number of firms are still unable to answer: “What’s the difference between providing a designated service and offering it?” They hadn’t acted on a captured matter in 18 months, but still advertise the service, so were genuinely unsure whether the new regime applied to them.

This is the predictable first-year chaos of the implementation of a new regime. AUSTRAC has been clear that they expect effort, not perfection in the early days of the reforms, but effort must still be documented, and inconsistent CDD between counterparty firms creates friction on every multi-party transaction in the meantime.

The workflow drag is the hidden cost

Beyond the legal questions, the thread was like a collection of process pains:

“It now takes a week to get a matter opened incorrectly by a centralised matter opening team.”

“And they won’t let you bill any time before the matter is opened 🙃”

“I love my new role as a police officer for AUSTRAC, said no one ever.”

A conveyancer running a sole practice described the new operational reality very clearly, with verification and source-of-funds screening now “a big part of my day to day processes,” and automated risk flags emerging on everyday transactions (“it’s flagging everything from regular coffee purchases, dinner at the local club (as gambling risk) and Bunnings purchases as high risk”).

With no extra staff to absorb the manual review load, things like this can be very overwhelming for many sole practitioners.

What the thread complains aboutWhat sits underneath it
Matter openings taking a weekCDD bolted onto intake as a manual step, not embedded in it
Unbillable compliance hoursPer-matter verification cost with no workflow to contain it
False-positive risk flagsBlunt screening tools generating review work instead of removing it
Duplicated checks between firmsNo shared standard yet for what "done" looks like

None of these things are arguments against the regime, they’re evidence that most firms arrived on 1 July with a policy document and a manual process, and the manual process is what’s causing the issues.

Even the big-name tooling had a rough first month

Even the big-name compliance tooling had a rough first month

It hasn’t been plain sailing for the firms that did buy software either. Several commenters use one of the biggest platforms in the property-transaction space, and the thread was not kind about the timing:

“So far, our AML compliance tool has been out of order for two days while our practice manager scurries around trying to find a stop gap provider to use.”

“Funny how [their] fees had a significant increase for AML/VOI orders from 30 June to 1 July.”

The sole-practitioner conveyancer pointed out the structural problem: a gold rush of vendors, and a gap where the workflow should be.

“It’s insane the number of services that have appeared because they know it’s compulsory. I’m getting flooded with advertising for ‘AML compliance services’ but it’s the integration that’s the issue.”

A mandatory obligation has led to a captive market, and captive markets result in per-client fees creeping up and outages hurting more than ever. Whatever tool a firm decides on, the thread’s practical test is a good one: what does each verification actually cost, what happens when the platform goes down mid-settlement, and does it fit how your matters actually run?

Beneficial ownership is the hardest single task

One thing came up over and over again from the commercial and property practitioners: identifying and verifying the humans behind structures.

“We’re struggling hard. Lots of complicated corporate structures and the need to verify ultimate beneficiaries. We’ve been told some of these high net worth people are ‘private individuals’ who don’t wanna do it so…”

This is the step where Tranche 2 is most different from the Verification-Of-Identity (VOI) work legal and conveyancing practices already had to do.

Standard VOI checks confirm one person matches one identity document, but CDD for an entity client means establishing who ultimately owns or controls it, verifying those people (who might be overseas, uncooperative or both), and then being able to show your working up to seven years later.

Firms that treated their existing VOI process as a head start have found the gap; firms that treated it as a substitute are finding it now.

Firms outside the regime are being dragged in anyway

Perhaps the most interesting complaint came from practitioners whose firms don’t provide any designated services at all:

“We aren’t providing any of the designated services, so thought we were safe. Apparently not. We’ve been fielding requests from external law firms, asking us to identify the source of funds that our clients will be contributing to the transactions/settlements. Can y’all please leave us out of it?!”

Captured firms have obligations, so they make information requests up and down the transaction chain that affect every one they touch.

The same dynamic is also happening between professions: the conveyancer quoted above reported that real estate agents were “assuming they can get, or rely on, our KYC (Know Your Customer) info for their compliance.” The conveyancer’s answer: “again, um, no.”

Each reporting entity has its own set of obligations, and AUSTRAC guidance sets out specific conditions around relying on another entity’s due diligence.

The practical takeaway for firms on the edge of the regime is that even if you aren’t captured, your counterparties are, and their compliance workflow has become partly your problem.

Real estate is running behind the law firms

The legal profession spent the first month complaining as much as any of the others, but it also showed up more prepared than some of its neighbouring sectors.

One principal described receiving an email from a sales associate at a major real estate franchise ten days after the new reforms came in effect, asking the law firm to explain the agency’s own AML obligations and “send them our AML docs.”

Their wry conclusion was telling: “even the most half-assed law firm’s AML program is going to sh*t all over the most diligent REA’s attempts, so just have a crack and you’ll be fine for now.”

For real estate agencies and property developers, the message from the professions one month ahead of you is simple: your counterparties can see exactly how ready you are.

The gallows humour tells you something

r/auslaw just wouldn’t be r/auslaw without it a little bit of a dark side to proceedings:

“I pray for the day a terrorist retains me to make all of this worth it.”

“Just once can a bikie come into reception with $20,000 in slightly dusty cash money in a suitcase to pay a retainer?”

“I’m still waiting on an explanation of why I ethically can’t disclose to the police if my client committed a murder, but I am required to rat them out if I even suspect they made some money selling illegal vapes.”

The driest verdict came from a practitioner who spent a decade in AML before moving into legal practice: “AML legislation is so wonderfully interesting in principle and fun to teach, its application, however, is f*kn tedious.”

There’s a real point to all these jokes: most practitioners will never see a genuinely suspicious matter, yet they all now carry the screening load. This is exactly why the firms coping best are the ones that made the routine cases cheap and fast, so their effort is concentrated on the rare files that really deserve it.

What the venting actually points to

Strip away all the frustration and the thread is actually describing one problem wearing five costumes: verifying people, entities and money is now a volume workflow, and most firms are running it by hand.

The law firms having the most trouble aren’t the ones that misread the legislation, they’re the ones where every check means chasing documents over email, re-keying details, second-guessing a risk flag and holding a matter open for a week while it happens.

That is the part a firm can actually fix this quarter. The regime isn’t changing; the workflow can.

Where VeriEzi fits

VeriEzi is Australian verification software built for exactly the tasks the thread complains about.

What VeriEzi handles:
  • KYC for individuals: identity document plus biometric verification, with PEP, sanctions and adverse-media screening in the same pass
  • KYB for companies and trusts: beneficial-owner collection and entity risk review, the “complicated corporate structures” problem in the thread
  • Overseas and multi-language workflows: verify clients who are not in Australia without the workarounds
  • Risk scoring with ongoing monitoring, so routine matters stay routine
  • AUSTRAC-ready reporting exports and a 7-year audit trail, so showing your working later is not a scramble

There is no subscription and no app for your client to install. Firms pay per verification and can pass the cost on to the client.

Claim your 5 free verifications and run your next file through it, or book a free demo and we will walk your team through the workflow.

VeriEzi provides identity-verification software to support firms preparing for AUSTRAC Tranche 2 reporting obligations. The information in this article is general in nature and does not constitute legal or compliance advice. Firms remain responsible for their own AML/CTF Program and reporting-entity obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). For advice specific to your firm’s obligations, consult AUSTRAC guidance materials or a qualified compliance adviser.

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