Introduction

This Privacy Policy explains how VeriEzi (“we”, “our”, “us”) collects, uses, stores, and discloses your personal information when you use the VeriEzi mobile application and related services (“App”).

We are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and any applicable state-based VOI identity-verification rules.

By using the App, you consent to the collection and handling of your information in accordance with this Privacy Policy.

What Information We Collect

1. Personal Identification Information

   We may collect the following data for verification:

   • Full name
   • Date of birth
   • Residential address
   • Contact number and email address
   • Government-issued ID (passport, driver licence, national ID, etc.)
   • Supporting documents (utility bills, bank statements, etc.)

2. Biometric & Media Data

   To complete VOI checks, we may collect:

   • Live photos or videos
   • Facial biometric data for identity matching
   • Liveness detection data
   • Selfies captured during the verification process

3. Device & Technical Information

   To protect against fraud and ensure platform security:

   • Device model, OS, and unique device identifiers
   • IP address, location (if permission granted)
   • Session activity, crash logs, and performance analytics

4. Usage Information

   We collect anonymised analytics to improve user experience:

   • Feature usage
   • Navigation paths
   • Interaction patterns

How We Use Your Information

We use your information for the following purposes:

• To complete VOI identity checks
• To validate authenticity of documents and biometric matches
• To provide your VOI result to authorised parties (e.g., lawyers, conveyancers, agents)
• To prevent fraud and ensure security
• To maintain and improve the App’s performance
• To comply with legal, regulatory, or audit requirements
• To communicate important updates regarding your account or verification status

We do not sell personal data to any third party.

Sharing Your Information

We may share your data with:

1. Authorised Recipients

   Parties you explicitly allow or parties who request your VOI to process your matter, such as:

   • Lawyers, conveyancers, agents
   • Property professionals involved in your transaction
   • Businesses requiring identity verification

2. Service Providers

   Trusted third parties who support the App, including:

   • Cloud storage providers
   • Biometric verification engines
   • Document-reading or OCR services
   • Security and monitoring tools
   • Customer support systems
   • These providers are contractually obligated to protect your data.

3. Legal & Regulatory Authorities

   We may disclose information when required by:

   • Law enforcement
   • Government regulators
   • Court orders
   • Statutory obligations related to VOI

Storage & Data Security

We implement physical, technical, and administrative safeguards to protect your information.

You acknowledge that:

• Data may be stored on secure Australian or international servers
• We use encrypted channels for transmission and storage of sensitive data
• Despite strong controls, no system is completely immune to security risks

Data access is strictly limited to authorised personnel.

Data Retention

We retain personal information only for as long as needed:

• To fulfil VOI processes
• To comply with legal, audit, or regulatory requirements
• To maintain records as required by relevant identity verification legislation

When no longer needed, data is securely destroyed or anonymised.

Your Rights

You may request:

• Access to the personal information we hold about you
• Corrections to inaccurate or outdated information
• Deletion of your account (subject to legal retention requirements)
• Restrictions on sharing your data with third-party recipients

Requests can be made via the contact details in Section 12.

Children’s Privacy

The App is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from minors.

Cookies & Tracking

If you access any web-based components:

• We may use cookies or similar technologies to improve performance
• Cookies help with login sessions, analytics, and personalised experience

You may disable cookies, but some features may not function correctly.

International Data Transfers

Some service providers may store or process data outside Australia.

Where this occurs, we take reasonable steps to ensure they comply with privacy obligations equivalent to the Australian Privacy Principles.

Changes to This Policy

We may update this Privacy Policy from time to time.

Continued use of the App after any update constitutes acceptance of the revised version.

Contact Us

For questions or privacy-related requests:

Dingo Devs Pty Ltd

Email: support@veriezi.com