Information We Collect

We only collect information that’s necessary for completing a VOI or for running our service. This may include:

• Personal Details: Full name, date of birth, residential address, email, and phone number.
• Identity Documents: Official government-issued identity documents (including photographic and non-photographic identification) required to meet mandatory verification standards.
• Biometric Data: Selfie photos, liveness verification recordings, and facial biometric comparisons.
• Technical Information: IP address, device type, usage logs, and cookies used for security and fraud prevention.

Why We Collect Your Information

We use your information for the following purposes:

• Identity Verification: To verify your identity in accordance with the ARNECC Verification of Identity Standard.
• Compliance & Legal Obligations: To meet strict regulatory requirements, including supporting our clients in complying with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), including the latest Tranche 2 obligations taking effect in March 2026.
• Service Delivery & Support: To generate VOI reports and provide necessary customer support.

Who We Share Your Information With

We only disclose your information when necessary:

• Authorised Professionals: Lawyers, conveyancers, and financial institutions who requested your VOI.
• Government & Verification Services: Such as the Document Verification Service (DVS) to cross-check document validity.
• Regulatory Authorities: Where required by law, court order, or to prevent identity theft and financial crime.

Data Sovereignty and Overseas Disclosure (Strict Compliance) To ensure absolute compliance with the ARNECC Model Operating Requirements (Section 7.5), VeriEzi guarantees that all Land Information and sensitive personal identity data collected for VOI purposes are strictly stored and processed on secure computer infrastructure located within the Commonwealth of Australia.

We will not disclose your sensitive VOI data to overseas entities unless it is explicitly required to verify a foreign identity document with an overseas authority, or if the transacting party (e.g., buyer/seller or foreign lawyer) is located overseas and expressly requests the report.

Storage, Security, and Data Retention

We implement industry-leading technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

• Security Standards: Our systems are protected by encrypted data transmission, multi-factor authentication, and are aligned with ISO 27001 standards. Furthermore, our infrastructure undergoes independent security assessments, including SOC 2 Type 2 audits, and annual vulnerability and penetration testing.
• Retention: In accordance with industry requirements (such as MPR 6.6), VOI reports and supporting evidence are securely retained for a minimum of 7 years. After this statutory period, or earlier if legally permitted and requested, data is securely deleted or anonymised.
• Data Minimisation: Where applicable, we offer features to redact Personally Identifiable Information (PII) from shared reports to minimise the exposure of your sensitive data.

Data Breach Notification Scheme In the unlikely event of a Security Incident or Data Breach, VeriEzi maintains a strict Incident Response Plan. We will promptly notify the relevant Regulatory Authorities (such as the OAIC and the Registrar), Affected Parties, and Subscribers in accordance with the Notifiable Data Breaches (NDB) scheme and ARNECC Operating Requirement 7.11.

Access, Corrections, and Your Rights

You have the right to request access to the personal information we hold about you, or ask for it to be corrected if it is inaccurate. We may need to verify your identity before granting access.

Complaints and Contact

If you have questions, concerns, or wish to make a privacy complaint, please contact us:

Dingo Devs Pty Ltd

Email : support@veriezi.com.au

We will acknowledge your complaint promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).